Refund policy

Return & Refund Policy

We want you to be happy with your KHAIVOX order. Because our products are made to order, we generally do not accept returns or exchanges for choosing the wrong size or color, changing your mind, or ordering by mistake.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong product, contact us within 30 days of delivery at ryan@rmartinsolutions.com.

Please include your order number and clear photos showing the issue. We will review the issue and, when eligible, arrange an appropriate resolution such as a replacement or refund.

Wrong size or color

Please carefully review the size chart and color selection before placing your order. Because our products are made to order, we generally cannot provide refunds or exchanges for an incorrect size or color selected by the customer.

Order changes and cancellations

Because orders may enter production shortly after purchase, we cannot guarantee that an order can be changed or canceled once production has begun. Contact us as soon as possible if you need to request a change or cancellation.

Refunds

If your refund is approved, we will process it to your original payment method. Processing times may vary depending on your payment provider.

Questions

If you have questions about a return, refund, or order issue, contact us at ryan@rmartinsolutions.com.